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[Ebook] Reading Black Box Thinking: Why Most People Never Learn from Their Mistakes--But Some Do FOR ANY DEVICE
Black Box Thinking: Why Most People Never Learn from
Their Mistakes--But Some Do
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Black Box Thinking: Why Most People Never Learn from
Their Mistakes--But Some Do
BOOK DETAIL
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business account Hardcover: 336 pages Publisher: Portfolio; 1 edition (November 3, 2015) Language:
English ISBN-10: 1591848229 ISBN-13: 978-1591848226 Product Dimensions: 6.3 x 1.1 x 9.3 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
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Book Description
Nobody wants to fail. But in highly complex organizations, success can happen only when we
confront our mistakes, learn from our own version of a black box, and create a climate where it’s
safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job
interview, flunking an exam, or losing a pickup basketball game. But for people working in
safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking
fact that preventable medical error is the third-biggest killer in the United States, causing more
than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals
than from traffic accidents. And most of those mistakes are never made public, because of
malpractice settlements with nondisclosure clauses. For a dramatically different approach to
failure, look at aviation. Every passenger aircraft in the world is equipped with an almost
indestructible black box. Whenever there’s any sort of mishap, major or minor, the box is opened,
the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published
and procedures are changed, so that the same mistakes won’t happen again. By applying this
method in recent decades, the industry has created an astonishingly good safety record. Few of us
put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in
avoiding predictable and preventable errors. So why don’t we all embrace the aviation approach
to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book,
the answer is rooted in human psychology and organizational culture. Syed argues that the most
important determinant of success in any field is an acknowledgment of failure and a willingness
to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress,
halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn
from failure—even though we often claim the opposite. We think we have 20/20 hindsight, but
our vision is usually fuzzy. Syed draws on a wide range of sources—from anthropology and
psychology to history and complexity theory—to explore the subtle but predictable patterns of
human error and our defensive responses to error. He also shares fascinating stories of individuals
and organizations that have successfully embraced a black box approach to improvement, such as
David Beckham, the Mercedes F1 team, and Dropbox.
Black Box Thinking: Why Most People Never Learn fromTheir Mistakes--But Some DoFORMAT FILE[ebook, pdf, epub, mobi pocket, audiobook, txt, doc, ppt, jpeg, chm, xml, azw, pdb, kf8, prc, tpz]Download and Read online, DOWNLOAD EBOOK, [PDF EBOOK EPUB], Ebooks download, Read EBook/EPUB/KINDLE,Download Book Format PDF. Read with Our Free App Audiobook Free with your Audible trial, Read book FormatPDFEBook, Ebooks Download PDF KINDLE, Download [PDF] and Readonline, Read book Format PDF EBook, Download [PDF]and Read OnlineLINK READ OR DOWNLOAD, CLICK NEXT PAGE
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