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Protect Yourself From Tech Support Scams Learn More
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
Open Microsoft Edge.
Go to Settings on Microsoft Edge.
Click on View advanced settings.
Hit on Open proxy settings.
Turned Off Automatically detect settings.
Turned Off Use a proxy server.
Save the changes.
Close Microsoft Edge.
Restart your PC.
Other things you can try:
Open Start, type: CMD
Right click CMD
Click Run as administrator
At the command prompt, type:
netsh int ip reset
Hit Enter
Exit the prompt then restart
Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Network adapters
Click Run the Troubleshooter
When complete, restart to see if the problem is resolved.
If that does not work
Press Windows key + X
Click Device Manager
Expand Network Adapters
Select the Network card listed,
Select “Update Driver”
This should give you a choice of drivers - select the oldest one
Wait a few minutes while it installs the old driver
or
press Windows key + X
Click Device Manager
Expand Network adapters
Right click your adapter
Click Uninstall
Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.
also try:
Open Start > Settings > Network & Internet > Status
Scroll to the bottom then click Network reset.
Click Start > Settings > Network & Internet > Wi-Fi > Manage known networks > select the Cloud wireless network
Click Forget
Restart
Click the Network icon in the Taskbar
Try connecting again.
Disable Energy Efficient Ethernet in "Client for Microsoft Networks"
Press Windows key + X
Click Device Manager, expand Network Adapters, right-click the adapter > Properties > Power Management, and then clear the Allow the computer to turn off this device to save power check box.
If you don't have that option, see other ways to disable it:
https://blogs.technet.microsoft.com/exchange/20...
If the network connection is slow or lagging, check if Windows 10 is downloading Windows Update or the Microsoft Store is downloading updates. These can sometimes affect the performance your network connection.
Try adding the Google Public DNS to your router then see if you can successfully browse the site:
Google: Add Public DNS to Your Home Router - groovyPost
https://www.groovypost.com/howto/google-add-pub...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards,Go to Settings on Microsoft Edge.
Click on View advanced settings.
Hit on Open proxy settings.
Turned Off Automatically detect settings.
Turned Off Use a proxy server.
Save the changes.
Close Microsoft Edge.
Restart your PC.
Other things you can try:
Open Start, type: CMD
Right click CMD
Click Run as administrator
At the command prompt, type:
netsh int ip reset
Hit Enter
Exit the prompt then restart
Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Network adapters
Click Run the Troubleshooter
When complete, restart to see if the problem is resolved.
If that does not work
Press Windows key + X
Click Device Manager
Expand Network Adapters
Select the Network card listed,
Select “Update Driver”
This should give you a choice of drivers - select the oldest one
Wait a few minutes while it installs the old driver
or
press Windows key + X
Click Device Manager
Expand Network adapters
Right click your adapter
Click Uninstall
Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.
also try:
Open Start > Settings > Network & Internet > Status
Scroll to the bottom then click Network reset.
Click Start > Settings > Network & Internet > Wi-Fi > Manage known networks > select the Cloud wireless network
Click Forget
Restart
Click the Network icon in the Taskbar
Try connecting again.
Disable Energy Efficient Ethernet in "Client for Microsoft Networks"
Press Windows key + X
Click Device Manager, expand Network Adapters, right-click the adapter > Properties > Power Management, and then clear the Allow the computer to turn off this device to save power check box.
If you don't have that option, see other ways to disable it:
https://blogs.technet.microsoft.com/exchange/20...
If the network connection is slow or lagging, check if Windows 10 is downloading Windows Update or the Microsoft Store is downloading updates. These can sometimes affect the performance your network connection.
Try adding the Google Public DNS to your router then see if you can successfully browse the site:
Google: Add Public DNS to Your Home Router - groovyPost
https://www.groovypost.com/howto/google-add-pub...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Andre Da Costa
Independent Advisor for Directly
26 people found this reply helpful
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