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How will I receive my download?

You will receive an e-mail confirmation for your order. In this confirmation you will see the name of your file at the bottom of the confirmation. Just click on it and your file will self-extract. You can also access your files by logging into your account and viewing through Online Order Lookup. If you did not create an account but used guest checkout, you can access your files using the Online Order Lookup link in the bottom left corner of our web pages. To access in this way, you will need your email address and order number. If using a mobile device, the menus on the mobile interface are condensed. You will need to hit the arrow keys on the right of the Account tab to expand the menu selections so you can access Online Order Lookup or Account Overview.

What is the compression rate of your mp3 files?

Our mp3 files are 320kbps.

Is my download file secure and free from viruses?

Absolutely.  Our site is protected with secure socket technology and all our download files are housed in a password protected area on our server.

How long is my MP3 download available?  Do I have to download immediately?

Your file will be available for 48 hours after your purchase.  We recommend you download promptly. You are limited to five download attempts/devices. If you are having trouble, please call us before you try five times 1-513-274-1144.

How many times can I download my file?

Your file can be downloaded five times so you can download directly to all your devices.

Do you replace lost files free of charge?

We do not replace lost download files free of charge.  We recommend you back up your files yourself or purchase a CD with the download file (which we will ship directly to you.)  Only by backing up your files can you protect your download files from loss.

What do you mean by 320kbps?

The MP3 compression format creates files that don't sound exactly like the original recording -- it's a lossy format. In order to decrease the size of the file significantly, MP3 encoders have to lose audio information.

Some audiophiles -- people who seek out the best ways to experience music -- look down on the MP3 format. They argue that even at the highest bit rate settings, MP3 files are inferior to CDs and vinyl records. But other people argue that it's impossible for the human ear to detect the difference between an uncompressed CD file and an MP3 encoded with a 320 Kbps bit rate. The files we sell are encoded at 320 kbps bit rate.

I can't download my files to my smart phone or tablet. What do I do?

Your smart phone or tablet probably doesn't have the ability to open the files without using unzip software. Fortunately, you can easily download a free ap that will allow your phone to open the files. WinZip is a free ap available in your ap store that will do the trick, though there are many others available. For newer iphones and ipads, you may find the information at this link helpful. How To Save Zip Files to Iphone or Ipad

How do I get my MP3 file into iTunes?

We are not experts in manipulating MP3 files with all the different software currently in use by consumers.  We have found the following information regarding iTunes and share it here for your convenience.  We cannot offer technical support in this process.

1. Download your MP3 file.  The file will go wherever you specify, but usually defaults to your desktop or My Music folder.

2.  Find the MP3 file on your computer.  Find the file in the location you downloaded to.  If you can't find it, use your computer's search tool to look for it.

3.  Drag the MP3 to iTunes.  Drag the file into an open iTunes window.  The file name will have a plus sign ("+") next to it to indicate that it is being added to your library.

4.  Conclusion:  iTunes will process the file and add it to the right location automatically.  The song will be added to your iPod at the next sync.

What do I do if my download file doesn't work properly in iTunes?

We have been told that, depending upon the version of Apple software your iPod is using, you may need to update your Apple software or convert the MP3 file to a format Apple prefers such as M4A or AAC.  If your download plays correctly from your PC outside of iTunes but has problems playing properly in iTunes, you will need to correct the problem using one of these methods. 

How do I convert the MP3 to M4A or AAC format for iTunes?

As with the instructions we provided for adding your MP3 to your iTunes library, we have found the following information regarding converting file formats within iTunes.  We share the information for your convenience, but cannot offer technical support in this process.

First, select the conversion format in iTunes:

1.  Open iTunes preferences

2.  Click on "Import Settings"

3.  Choose the format you want to convert to by using the "Import Using" menu"  AAC, AIFF, Apple Lossless Encoder (MP4 or M4A), MP3, or WAV. (Apple software prefers AAC or M4A for audio files.)

4.  Click OK

Next, convert our MP3 to the new format:

1.  Click on our MP3 in your iTunes library.

2.  Click on the "Advanced" menu.

3.  Scroll down to "Create AAC Version" (or whatever format you selected earlier.)

iTunes will then convert the song to the new format.

The song will appear in your music library in its original MP3 format and in the newly converted format. 

****NOTE**** Protected files cannot be converted to other formats.  Some music purchased from the iTunes Store is copy protected using Apple's FairPlay digital rights management (DRM) system.  Our MP3 files are not copy protected and can by converted.