Error occurred downloading the file

Hey @TRabb, sorry to hear that you’re having a difficulty downloading your files at the moment, let me follow-up with you a bit more closely & we'll take it from there.  

Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try switching once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.

In case your files are located in a shared folder, you may keep in mind that you could use our dekstop application to sync them down to your pc/Mac. 

If that persists, please do let me know here & I’ll make sure to investigate what’s happening in more depth. 

I’ll be awaiting your next update here, in order to work together towards a fix. Thanks in advance & I hope you have a wonderful rest of your day ahead!