That: Why cant i download files in firefox
| Why cant i download files in firefox | |
| Why cant i download files in firefox | |
| Why cant i download files in firefox |
Some Windows 10 Users Can't Use Firefox for Downloads
Mozilla says in an update to the Firefox 69.0.2 changelog that downloading files from the Internet may not work for Windows 10 users who have the Parental Controls feature toggled on and are part of a family group.
The problem is described on Reddit [1, 2, 3] and Mozilla's bug tracker in an issue reported three days ago, on October 4, saying that all web downloads are failing when using Firefox on Windows 10.
Don't update to 69.0.2 or 70.0b11+
Following these reports and the bug tracker issue, Mozilla published a support page where it advises Windows 10 users to refrain from updating their Firefox installation to 6.9.0.2—the web browser's latest stable version released last Thursday—or Beta 70.0b11+ until a fix is available.
"There is a known issue in Firefox 69.0.2 and Beta 70.0b11+ that causes downloads to fail in Windows 10 when you have parental controls or content restrictions on," says Mozilla. "If you haven't already updated to 69.0.2, please avoid doing so until we've shipped a fix."
While a patched version is not yet available in the Stable or Beta channels, the releases affected by this issue, Mozilla recommends users that, "in the meantime, you can work around this problem by turning off content restrictions [..]."
This can be done using a step by step procedure described in this Microsoft support article and designed to remove members from a family group via the family.microsoft.com portal:
2. Sign in with your Microsoft account, then:
• To remove a child, scroll down and select Manage my child's profile info, select the child, select Remove consent for this child's account, and confirm. Then, go back to your family’s page, and under the child’s name, select More options > Remove from family, and confirm.
• To remove a child because they’re now an adult, or if an adult account has been misclassified as a child account, verify the account.
• To remove an adult, under that person's name, select More options > Remove from family, and confirm.
• To leave the family group if you’re the only adult in the family, remove all children first, then find your name, select Leave family, and confirm. You must be over the statutory age to remove yourself.
• If you're incorrectly listed as a child when you're an adult, see How to change a birthdate on a Microsoft account.
Users who have already installed the impacted Firefox versions will have to downgrade to a previous stable version that is not affected by this bug (69.0.1 or 68.0.2 might do the trick according to some user reports).
Fix coming in a future release
While Mozilla can use hotfixes to patch some browser issues, it seems that this one might have to wait to get fixed as part of future releases in the Firefox stable and beta channels.
"A patch to the parental controls service that makes it return that downloads are allowed instead of throwing seems to fix the problem," says Mozilla Platform Engineer Matt Howell.
"That would require a new release; I'm not sure what our current hotfix capabilities are, but I would guess that anything we could do to fix this would fall outside of them."
Until then, Firefox users with Windows 10 devices can either leave any family groups they're in or downgrade to a previous release not yet affected by this bug.
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